CAN I CHANGE THE SIZE OF A PRODUCT?
Yes, in addition, the first size change is free (*) (subject to compliance with the conditions described below, as well as those listed in our Guarantees section).
Changes or returns of customised and/or used products are not accepted unless a manufacturing defect is evident in the product or in the customisation.
The period for us to process your exchange or return is at least 5 working days from the moment your shipment arrives at our facilities. Once the merchandise has been checked, we will inform you immediately.
(*) Valid for Peninsular Spain.
HOW CAN I RETURN A PRODUCT?
If you want to return a product you'll need to follow these steps:
- Log into https://www.futbolemotion.com/int
- Click on "View my profile"
- In the section "My orders", in the left menu of your user account, click on the corresponding exchange or return button. Once you've clicked on it, you'll see the information related to your order.
- Click on the return link and follow the steps to complete your request.
If you want to make an exchange for another product, you will have to request a return and make a new purchase with the product you want.
Remember that if you want to carry out a return, the expenses related to the return of the parcel will be at your expense.
TEAMSPORTS EXCHANGE/RETURN POLICY:
It will be considered a personalized product, the one that bears the club's crest, name, number, and or initials.
CAN I CHANGE/RETURN THE SIZE OF A CUSTOMIZED PRODUCT?
No.
Can I change/return the size of a non-personalized product?
- Yes. As long as the product is with the original label and packaging, being suitable for its new sale just like any other order.
- The exchange/return will always be made from the user account from which the customer made the purchase.
- Exchange/return is not allowed in physical stores.
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