These General Terms and Conditions apply to the contracting of the products (the "Product/s") offered to any Internet user who places an order (the "Client/s") through the website hosted at and (the "Website"), owned by the entity Sports Emotion Hub S, L., which operates under the trademark FUTBOL EMOTION® ("FUTBOL EMOTION").
The identification and contact details of FUTBOL EMOTION are as follows:


In order to proceed with the purchase of the Products, the Client must be registered on the Website, follow each of the steps of the procedure provided on the Website and add them to the shopping basket that will be generated as the products to be purchased are selected. However, the shopping baskets are not binding for FUTBOL EMOTION or for the Client.
In subsequent contracting processes, once the Client has already registered, it will only be necessary for him/her to provide the e-mail address and password with which he/she has registered on the Website.
The Client must make diligent use of the credentials and not make them available to third parties, as well as immediately notify FUTBOL EMOTION of the loss or theft of the same or of possible access by an unauthorised third party. You must also comply with the rules of use set out in this section:

Price and method of payment.

The price of the Products shall be the price shown in Euros on the Website and shall include VAT and/or, where applicable, any other tax and/or duty applicable in the territory of application, as well as, where applicable, any shipping and customs charges duly broken down in accordance with the provisions of the Website: In the case of large orders, FUTBOL EMOTION reserves the right to modify the shipping costs of your order depending on the volume of the same, amounts that will be duly notified to the Customer immediately.
FUTBOL EMOTION reserves the right to make, at any time, the modifications it deems appropriate on the amount of the price of the Products. In any case, the price applicable to the order placed by the Client will be the one stated at the time of accepting the General Conditions of Contract for the selected Product.
The Client must make the payment of the contracted Products through the methods of payment provided on the Web. If applicable, the Client must include the payment information required in the purchase procedure of the Products.
Subsequent to such payment, the Client will receive an email confirming the purchase of the Product(s) together with a copy of the General Conditions of Contract. The Client may request from FUTBOL EMOTION a physical invoice for the purchase of the Product(s). 

Product delivery

Once FUTBOL EMOTION has verified that the purchase has been made correctly, it will proceed to deliver the Products to the address indicated by the Client in the purchase procedure within a period that, in no case, will be more than thirty (30) days following the date of confirmation of the order.
The Client may track the orders through the tool provided on the Website.
The delivery of the Products shall be deemed to have taken place from the moment they have been made available to the Client.
If at the time of delivery of the Products, the Customer is absent, he/she must contact the courier company contracted by FUTBOL EMOTION or the Customer Service Department to arrange another delivery date.
All orders for the purchase of Products are subject to availability. In case of unavailability of the contracted Product, FUTBOL EMOTION will inform the Customer and may offer him/her a product of similar characteristics of equal or superior quality, although the Customer, alternatively, may cancel his/her purchase and recover the amount paid as soon as possible. 


FUTBOL EMOTION makes every effort to provide you with accurate and complete product information that is as up to date as possible. Notwithstanding the aforementioned, the color of the products that appear on the Website may vary depending on the characteristics of the Customers' devices. To this effect, FUTBOL EMOTION reserves the right to rectify the images of the products when necessary.
FUTBOL EMOTION will not be responsible for any errors that may occur in the delivery of the Products in the event that the Client has not correctly completed the purchase form provided on the Website. If there is any incident in the delivery of the Products, FUTBOL EMOTION will inform the Client as soon as it becomes aware of it.
The risk of the Products will be transferred to the Client from the moment they are made available to him/her and, in the case of their return, they will continue to be at the Client's expense until they are delivered to FUTBOL EMOTION.
Likewise, FUTBOL EMOTION shall not be liable for the non-fulfillment of any of the obligations derived from the General Terms and Conditions due to force majeure. 


The warranty of the Products sold through the Website shall comply with the provisions of the legislation in force and, therefore, in general, FUTBOL EMOTION shall be liable for the lack of conformity expressed by the Client within three (3) years from the delivery of the Products.
In particular, if the Product offered by FUTBOL EMOTION is not in conformity, the Client must inform FUTBOL EMOTION as soon as possible by e-mail at and follow FUTBOL EMOTION's instructions.
The Customer must follow, at all times, the instructions of the Customer Service and the provisions of the section "Warranties" to exercise the right of warranty.
In case of return of the goods due to lack of conformity, the return costs will be at the expense of FUTBOL EMOTION. 


The Customer has a period of fourteen (14) calendar days from the date of purchase of the Products to exercise his/her right of withdrawal.
However, it is not appropriate for the Customer to exercise the right of withdrawal in the cases provided for by law, for example, in the case of personalised products or products made according to the Customer's specifications and in the case of sealed products that are not suitable for return for reasons of health protection or hygiene.
In order to exercise the right of withdrawal, the Customer must complete the Withdrawal Form and send the Product to be returned to FUTBOL EMOTION together with all the packaging.
Once the right of withdrawal has been exercised and, in any case, within a maximum period of fourteen (14) calendar days from the date of receipt of the Product, FUTBOL EMOTION will pay the Customer the full purchase price of the Product and, if applicable, the delivery costs.
Without prejudice to the right of withdrawal provided for above, FUTBOL EMOTION accepts the return of Products in accordance with the provisions of the Returns Policy.

Personal data protection

In relation to the personal data provided by the Client during the purchase procedure of the Products, FUTBOL EMOTION, in its capacity as Data Controller, will process them for the purpose of managing the sale and delivery of the Products contracted through the Website, as well as, where appropriate, to send informative communications to the Client by means of personalised automatised analysis.
The Client may exercise his/her rights of access, rectification, suppression, or others, by sending an e-mail to
In the event that the Client wishes more information on the Privacy Policy, he/she can consult it through the following link:
More information.

Complaints and claims

The Client must contact FUTBOL EMOTION, through the means indicated at the beginning of the General Contracting Conditions, to express his/her complaints and claims, and FUTBOL EMOTION undertakes to make available to him/her the complaint form or sheet in order to attend to them as soon as possible and, in any case, within a period of one month from the time they are presented. 


If any of the clauses of the General Terms and Conditions were to be declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, and the same shall remain in force in all other respects, and such provision or the part thereof that is affected shall be deemed not to have been included in the General Terms and Conditions. For such purposes, the General Terms and Conditions shall only cease to be valid only with respect to the invalid or ineffective provision, and no other part or provision thereof shall be null and void, invalidated, impaired or affected by such invalidity or ineffectiveness. 

Applicable law and jurisdiction 

The General Terms and Conditions shall be governed by and construed in accordance with Spanish law.
In accordance with art. 14 of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, the Client is informed that they can submit their claims to the dispute resolution platform available at the following link:
Likewise, in the event that any conflict or discrepancy arises in the interpretation and / or application of the General Conditions of Contract, the competent Courts shall be those provided for in the applicable regulations on jurisdiction over consumers and users. 


By sending this form duly completed, I notify FUTBOL EMOTION that I exercise the right of withdrawal in relation to the Product contracted as detailed below: 
Order No.:  
Contact e-mail:  
Postal address:  
The Client accepts the refund of the amount paid at the time, without interest, through the same payment method used.