Guarantees

The guarantee of the products you will find at Fútbol Emotion through the website https://www.futbolemotion.com imply that:

a) The product will be delivered in perfect conditions and in the requested quantity.

b) The product will adjust to the characteristics indicated by the manufacturer as established in the Website or in the product description in the moment you place the order.

Porteromania S.L. will do its best to deliver the products in optimal conditions. Nevertheless, in the case you receive a product which might be faulty; you must keep it in the current conditions so our technicians can check it, in a reasonable time period. In case it is a faulty product, the seller will proceed, as corresponds, to the repair, exchange, price reduction or resolution of the contract. This process will be free both for the customer and user. The seller will respond to the non-compliance matters in a period of two years, starting from the delivery day. The customer has to let the seller know he is non-compliance in a timespan of two months starting from the day this was acknowledged. This clause applies accordingly to the nature of the traded goods.

To activate the warranty it’s necessary to present:

  • Porteromania S.L. purchase invoice.
  • At all times, the serial number of the faulty product shall correspond to the record of the files owned by Porteromania S.L..
  • The warranty will start the same day of the delivery and acceptance of the order.
If, as established by the contract, you want us to repair or exchange the product or a refund of the paid amount, you must make sure the product:

a) Has not been used in a wrong or negligent way, has not been manipulated in a wrong way and has not been submitted to atypical or damaging conditions.

b) Has been implicated in no accident nor been damaged trying to repair or modify it.

c) Has not been used in an opposite way to that established by the manufacturer in the product instructions.

d) Has not been damaged by natural wear after the reception.

e) Regarding goalkeeper gloves, you must keep in mind that the palm of the gloves is made with natural latex. The softness of this material has a direct impact in its durability, up to the point that sliding the palm on the ground, during its use, can cause the latex to wear off. The goalkeeper's gloves will maintain the grip and cushioning always below a 75% of wear.

f) It presents a defect that affects the security normally offered by the other copies of the same series. In this regard, aesthetic defects will not be considered manufacturing defects and, if applicable, the right of withdrawal must be used.

In the case the product does not accomplish the aforementioned requirements, we can decide, by our own criteria, not to repair or exchange the product or refund the amount paid and/or ask the customer to refund the shipping and examination costs of the product by the current standard rates. According to this, we can charge the rates to the credit or debit card account or use the payment details from the order. To the extent permitted by the applicable law, we are not responsible for losses, liabilities, costs, damages or expenses that may result from the process.

For any queries, please, contact our Customer Service.