Exchanges and refunds
RIGHT OF WITHDRAWAL
In any case, you cannot exercise the right of withdrawal on:
CAN I RETURN A PRODUCT?
If you want to return a product you'll need to follow these steps:
- Log into https://www.futbolemotion.com/gb
- Click on "View my profile"
- In the section "My orders", on the left menu of your user account, click on the return button. Once you've clicked on it, you'll see the information related to your order.
- Click on the return link and follow the steps to complete your request.
If you want to make an exchange for another product, you will have to request a return and make a new purchase with the product you want.
Remember that if you want to carry out an exchange/refund, the expenses related to the return of the parcel will be at your cost.
CAN I RETURN A CUSTOMIZED PRODUCT?
Once your product has been customized you won't be able to return it, unless the product presents some manufacture and/or customization defect. In this case you would need to follow the steps described in the next section.
Before requesting to customize your product, we recommend you to make sure the size you choose is the correct one.
I have received a defective product, how can I exchange it?
- Log in to https://www.futbolemotion.com.
- Click on "View my profile"
- In the ''My Orders'' section in the left menu within your user account, click on the change or return button of the corresponding order. Once you have clicked it, you will see the order information.
- Click on the defective product link and follow the steps that will be indicated to process it.
How do I receive my refund money?
- If you have paid with a credit card, you will receive the refund in the account associated with that card that you can check on its statement. The payment settlement date will depend on your bank.
- If you have paid through PayPal, a refund will be made to your PayPal account.
- If you have paid with cash on delivery or bank transfer, you must provide us with an account number so that we can make a deposit into the account.